ABOUT US 

ACSI Translations is a DC-based certified small business rooted in complete dedication to our clients and providing language access for all. In 2011, we started our first interpreting work into Spanish; we have now become a firm focused on comprehensive language access solutions and offer services in: translation, interpretation, sign language, transcription, consulting on language localization, as well as market and feasibility studies into over 60 languages. With a focused presence in the U.S. Mid-Atlantic Region, we support local county governments, cities, federal clients, enterprise clients and our business continues to evolve. We are always working to build our technical capacity, improve efficiencies and financial stability, provide the best value for our clients, and create growth opportunities for our awesome team members. 

Remote Project and Scheduling Coordinator LATAM.

HOURS: Monday through Friday 11 am – 7 pm EST**

Please submit your resume along with salary expectations

As a Project and Scheduling Coordinator you will:

Manage administrative and operational duties to support our clients globally. This is a key customer interfacing role and ideal for bilingual professionals with experience living overseas and with a multicultural background. We are looking for someone who wants to make career and grow at ACSI, with high levels of attention to detail and able to provide solutions. Organization skills are a must. This position will allow you to work remotely. Among the main responsibilities of this position, you will:

• Scope job costs for clients
• Maintain the appointment schedule, taking all incoming requests for interpreting services
• Provide Customer/Vendor service (communication via mail-phone)
• Assign and schedule interpreting events
• Resolve scheduling conflicts for interpreting services
• Control the Quality Assurance process (make sure that all services are delivered according to our standards)
• Maintain assignments costs in the system
• Manage linguists and recruit newly qualified interpreters
• Submit weekly and monthly reports to the Billing Team
• Manage and recruit newly qualified linguists (interpreters).
• Follow the Team Lead’s instructions and perform tasks accordingly

REQUIREMENTS TO HAVE SUCCESS AT THIS POSITION: 

• BA in Communication, Management or Business Administration (knowledge of the interpretation industry is an asset)
• Proven experience in coordination positions (3+ years)
• Native or near native level of fluency in English. Native Spanish speaker. A third language will be considered an asset
• Ability to work under pressure and solve last-minute issues before and during interpreting assignments
• ATD (Attention to Detail)
• Proper Time Management of assigned Tasks
• Multitasking ability and good disposition
• High Responsiveness
• Team Player
• High Reliability
• Performance Consistency
• Ability to work under pressure
• Exhibit and always maintain professional and ethical behavior
• Good communication skills
• Adaptability
• Tech friendly. High skills to understand and learn how to use and manage platforms such as, but not limited to: Zoom, Webex, Microsoft Teams
• Provide an excellent service client experience both by email and phone
• Ability to work independently and produce results that drive client acquisition, retention, and profitability
• Adhere to ACSl’s policies and procedures
• Ability to make decisions based on ACSl’s policies and procedures
• Flexibility to collaborate/support interpreting assignments during non-business hours
• Flexibility to work on-call on a need basis, usually with short notice, to carry out working duties
• Seek Team Lead’s support for difficult interpreting situations and follow instructions

SKILLS CONSIDERED AN ASSET BUT NOT MANDATORY:
Ability to collaborate/support other ACSI departments (Translation, Customer Service and/or Billing), when required
Knowledge and ability to work with Microsoft Word, Excel, PowerPoint
CRM Knowledge

DISCLAIMER: The above information indicates the general nature and level of work performed by personnel within this post. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities or qualifications required of personnel in this position.